WHAT UTILITY CUSTOMERS WANT

Survey Reveals What U.S. Consumers Expect From Their Utilities

August 15, 2014 (Up Front via Renew Grid)

“…[A GE Digital Energy business survey] found that millions of Americans are willing to pay $10 more on their monthly bills for better power reliability…[The Grid Resiliency Survey], conducted by Harris Poll, [found] 82% of U.S. customers would like their utility to do more to encourage energy conservation and share ideas to improve energy efficiency in their homes. Meanwhile, 81% expect their utilities to use higher levels of renewable energy in the future to meet power needs…56% of U.S. adults were without power for an hour or more during their latest outage…If the power goes out and consumers’ electronic devices are not charged, nearly half of U.S. adults (39%) also would be frustrated with the absence of their smartphones, with laptops following closely behind (25%)…[T]he survey found that 50% of U.S. adults believe natural disasters and weather-related events are the greatest threat to the U.S. power grid…41% of Americans living east of the Mississippi River are willing to pay an additional $10 per month to ensure the grid is more reliable, compared to 34% of those living west of the river…” click here for more

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