UTILITIES AND U.S. RATEPAYERS

Congratulations, Utilities! Customer Satisfaction Is Way Up In The U.S.

July 17, 2013 (Renew Grid)

“Despite ongoing severe weather across the U.S. resulting in longer outage periods per event, customer satisfaction with residential electric utilities has increased substantially from 2012 driven primarily by improvements in billing/payment, price and outage communications, according to a new report from J.D. Power…Editor's note: A recent study from Accenture reported that more than two-thirds of consumers did not "trust" their utilities. That study was taken globally, while the J.P. Power report focuses only on the U.S…” click here for more

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